Terms of Service

DIY Aussie Visa provides digital information products, including:

• Visa preparation kits with templates, checklists, and guidance documents
• Free visa assessment tools
• Educational resources and articles about Australian visas
• Access to sample content and demonstration materials

Important: Our products are self-service information resources. We do NOT provide:

• Individual case advice or consultations (unless separately arranged)
• Lodgement services or representation before the Department of Home Affairs
• Legal advice specific to your personal circumstances
• Guarantees or warranties regarding visa outcomes

Due to the digital nature of our products, ALL SALES ARE FINAL. No refunds are available once a purchase is completed.

This policy applies regardless of:

• Whether you have downloaded or accessed the materials
• Change of mind or circumstances
• Visa application outcomes
• Technical issues on your end (we provide support for access issues)

We strongly encourage you to:

• Review our free sample kits and demo content before purchasing
• Use our free visa assessment to confirm the right visa pathway
• Contact us with any questions before making a purchase

For complete refund policy details, see our Refund Policy page.

When using our services, you agree to:

• Provide accurate information when creating an account or making purchases
• Keep your account credentials secure and confidential
• Use materials only for lawful purposes and in accordance with these terms
• Verify all information against official government sources before lodging
• Seek professional advice if your circumstances are complex or you are unsure
• Not engage in any activity that could damage, disable, or impair our services

All content, materials, templates, checklists, guides, and resources provided by DIY Aussie Visa are protected by Australian copyright law and international treaties. We retain all rights, title, and interest in our materials.

You may not:

• Copy, reproduce, or distribute materials except for your personal use
• Modify or create derivative works from our content
• Remove copyright notices or watermarks
• Use our materials for commercial purposes without written permission

To the maximum extent permitted by law:

• DIY Aussie Visa is not liable for any visa refusals, delays, or negative outcomes
• We are not responsible for any direct, indirect, incidental, or consequential damages arising from use of our products
• Our total liability to you for any claim shall not exceed the amount you paid for the product in question
• We do not warrant that our services will be uninterrupted, error-free, or free from viruses

Some jurisdictions do not allow the limitation of liability in contracts. If these laws apply to you, some limitations may not apply.

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Victoria.

If you have a complaint or concern, please contact us first. We are committed to resolving issues fairly and promptly.