How we collect, use, store, and protect your personal information at DIY Aussie Visa (MARN 0958254).
Last Updated: 2 July 2026
Introduction
This Privacy Policy explains how DIY Aussie Visa ("we", "our", "us") handles your information when you use our website and services at diyaussievisa.com.au.
As a Registered Migration Agent (MARN 0958254), we uphold strong privacy and security practices aligned with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and international standards.
Information We Collect
You Provide
Name, email, phone
Nationality / passport info
Visa assessment responses
Payment details (via Stripe - we never store card numbers)
Support communications
Collected Automatically
IP address, approximate location
Device / browser information
Usage analytics (pages viewed, actions)
Browser local storage for session management
Session recordings and heatmaps (via Microsoft Clarity)
How We Use Your Information
Provide visa information packs and related services
Process payments and manage access
Respond to inquiries and support requests
Send service notifications and updates
Improve site performance and user experience
Comply with legal obligations
Prevent fraud and enhance security
Send optional marketing communications (with your consent)
Information Sharing & Disclosure
We never sell your personal information. We may share data only when:
Service providers require it to operate our platform (e.g., Stripe for payments, Supabase for data storage, Microsoft Clarity for analytics).
Legal obligations require disclosure to authorities.
Business transfers occur (e.g., a merger or acquisition), with appropriate safeguards in place.
You have given consent for a specific purpose.
Data Security
HTTPS (TLS) encryption for all data in transit
Secure cloud storage with access controls (Supabase)
PCI-DSS compliant payment processing via Stripe - we never handle or store card details directly
Regular security updates and monitoring
Industry-standard security protocols
Analytics & Session Recording (Microsoft Clarity)
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimisation, fraud and security purposes, and advertising.
Session recordings showing how pages are navigated
Heatmaps of click and scroll behaviour
Device, browser, and interaction data
First and third-party cookies and similar tracking technologies
By using our site, you agree that we and Microsoft may collect and use this data. You can opt out at any time via your browser settings or through the Microsoft privacy dashboard.
For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. In practice:
Assessment and lead data - retained until you request removal or unsubscribe from communications.
Purchase records - retained for a minimum of 7 years in accordance with Australian tax law.
Support communications - retained for as long as reasonably necessary to resolve your enquiry.
Marketing consent records - retained until you withdraw consent.
